Give every tenant a self-service portal under your brand
Tenants sign their contract, pay rent, report issues with photos or video, find their documents and go through check-in and check-out, all from their phone. The portal opens in the browser, installs on the home screen with your logo and works in five languages.
At a Glance
One portal for the whole stay
Languages (EN, PT, ES, IT, FR)
App store downloads needed
Check-in and check-out phases
Virtual IBAN per booking for rent transfers
Features
What your tenants do in the portal
From signing the contract to check-out, tenants handle their stay on their own. Where you use those modules, they also order extra services, see the utility bills for their stay and answer your surveys.
Rent and Payments
Tenants see their payment plan and what is due, then pay by bank transfer to the virtual IBAN of their booking, or by card where card payments are on. Receipts can be downloaded once issued, and reminder emails can go out automatically before and after the due date.
Maintenance and Support
Tenants report an issue in their room or a common area with photos, videos or a PDF, or send a general inquiry, then follow its status and planned date. Your FAQ answers the common questions, and the AI Chatbot add-on answers tenants on WhatsApp.
Sign the Contract Online
Tenants read the contract, fill in their details, upload the documents you require and sign with a drawn signature. A second tenant or a guarantor signs in the same flow, now or later, and the signed PDF is filed with the booking.
Installs Like an App
No App Store or Google Play download: tenants add the portal to their home screen from the browser, and it shows your name and logo. Push notifications tell them when a payment is received, a request is scheduled or resolved, or a service request is answered.
Documents in One Place
Contracts, invoices and receipts are in the portal, to preview or download at any time. Tenants upload the documents you ask for, such as their ID, and for the ones you choose, AI reads the document and fills in their details for them to check.
Check-in and Check-out
A checklist in four phases, from before arrival to after departure, with the steps you pick: arrival time, house rules, room inventory with photos, meter readings. Entry codes show in the portal for the stay, and with Nuki smart locks you can let tenants open the door from it.
How it works
Tenants get their link
Each tenant receives a link to their portal by email and can request a new one at any time with their email address. It opens in the browser, with nothing to download.
Tenants self-serve
They sign the contract, pay, report issues, find their documents and complete check-in, all from their phone.
You save time
Fewer emails and calls: requests reach your team as tickets, signed contracts are filed, and transfers to the virtual IBAN are applied to what is due automatically.
From the blog
Ready to give your tenants their own portal?
Book a demo and see how Vivin fits your portfolio.