Every tenant and guest conversation in one Inbox
WhatsApp, email and Airbnb and Booking.com guest chats side by side in Tools > Inbox, next to the booking they belong to. Guest messages arrive in your language, Communication Rules send the right email at each stage of the stay, and every booking keeps its whole conversation history.
At a Glance
Tenants and guests, in one place
Inbox channels: WhatsApp, Email, Airbnb and Booking.com
Team languages for translated guest chats: English, Portuguese, Spanish, Italian and French
Reply languages to pick from for Airbnb and Booking.com guests
Reply modes for the AI Email Bot: Create draft or Send automatically
Features
What Vivin does for tenant communication
One queue for the whole team, assistants that take the routine questions, and automatic emails for every stage of the stay.
One Inbox for the Whole Team
Tools > Inbox has WhatsApp, Email, Airbnb and Booking.com tabs. Each tenant shows once, with their unit and last message, and a number that matches no booking lands under Unknown instead of getting lost. WhatsApp labels such as Maintenance or Urgent, Unread only and a bell notification for each new message keep the queue under control.
WhatsApp on Your Own Number
Connect your WhatsApp Business number through Meta's official platform and keep using the WhatsApp Business app: what your team types there shows up in Vivin too. Voice notes play with a transcript, and photos and videos open in the thread. With the AI Chatbot add-on, the assistant answers routine questions day and night, and Pause bot hands a conversation to a person.
Guest Chats in Your Language
Airbnb and Booking.com guest messages on bookings from the channel manager arrive translated into your language, with Show original one click away. Write the reply in your own words, press Translate, check the version in the guest's language and send: nothing goes out until you press Send. A chat leaves the Inbox the day after check-out, unless the guest wrote last.
Tenant Email With a Draft Ready
Connect your team's Gmail and tenant emails land in the Email tab, linked to the booking, with the AI Email Bot's reply waiting as a draft in the same Gmail thread. Send draft, Edit or Discard it from the Inbox, filter by Awaiting reply to see who is still waiting, and tick Reply all when a parent is in copy.
Automatic Emails With Communication Rules
In Settings > Emails, a Communication Rule sends an email on a trigger such as check-in, check-out, a due date, a debt above an amount or a survey, a set number of days before or after, to the bookings you pick by status, property, tag or tenant category. Starter templates cover rent reminders, check-in, feedback and check-out, and the scheduled and sent list shows every message.
The Whole Story on Every Booking
A booking's Communication tab shows that tenant's WhatsApp and email history together, with the tickets opened along the way. The AI conversation summary turns it into an overview, key topics and pending items, so whoever picks up the stay knows what was agreed. The tenant never sees it.
How it works
Connect your channels
In Settings > ChatBot > Connections, connect your WhatsApp Business number and your team's Gmail. Airbnb and Booking.com guest chats come in through the channel manager connection.
Set up your automatic emails
Add Communication Rules from the starter templates and set the trigger, the days before or after and the bookings they apply to. A rule added from a template starts disabled, so nothing is sent until you switch it on.
Work from one queue
Open Tools > Inbox and reply from one screen while the AI Chatbot and the AI Email Bot take the routine questions. Everyone with access to Bookings sees the same conversations, and every reply shows who sent it.
From the blog
Ready to bring every conversation into one Inbox?
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