AI that answers tenants, drafts replies and reads the paperwork
The AI Chatbot answers tenants on WhatsApp day and night, the AI Email Bot drafts replies in your team's Gmail, and Genius answers questions about your portfolio from your account's live data. AI also reads utility bills, expense invoices and ID documents, so your team checks instead of typing.
At a Glance
Where AI takes work off your team
Tenant answers on WhatsApp with the AI Chatbot add-on (+€2 per listing)
Scheduled Genius reports: vacancy, open debt, check-ins and revenue vs target
AI access levels per area: Off, Read-only and Edit
FAQ drafts at most per FAQ Generator run, from 1 to 6 months of chats and emails
Features
What the AI in Vivin does
Assistants for your tenants, your mailbox and your team, and AI that reads the documents and conversations your team used to retype. You decide what each one may see and change.
AI Chatbot on WhatsApp
With the AI Chatbot add-on, tenants write to your WhatsApp number and get an answer day and night, built from their booking and payments, your persona, Special Rules and published FAQs. On the official WhatsApp Business connection it sees photos, transcribes voice notes and opens a maintenance ticket with the media attached. Pause bot or the Hand-off window lets your team take over.
AI Email Bot in Your Gmail
Connect your team's Gmail and the AI Email Bot links each tenant email to its booking and writes the reply as a draft in the same Gmail thread, with the tenant's real booking, payment and ticket data. Start on Create draft, switch to Send automatically once you trust it, and refunds, credits and legal questions always go to your team.
Genius, Your Portfolio Assistant
In Tools > Genius, ask in plain words: which units are free next month, who moves in this month and what they still owe. Genius answers from your account's live data and links every property, unit, booking and ticket it names. It can also answer on its own WhatsApp line and send scheduled reports, and it makes a change only after you confirm it.
AI That Reads Bills, Invoices and IDs
Upload utility bill PDFs and AI reads the bill data, while each charge still waits for approval before it reaches a tenant. AI Invoice Analysis fills the supplier, invoice number, tax ID, date and amount of an expense from the attached invoice. Documents set to Read with AI, such as ID cards and passports, fill a tenant's empty ID details when they are uploaded in the portal.
FAQs From Your Own Conversations
In Settings > FAQs, Run FAQ Generator reads 1 to 6 months of tenant WhatsApp messages and emails and drafts up to 10 FAQs from the questions asked most, with the estimated cost shown before it runs. Nothing is published until you switch it on, and published FAQs show in the tenant portal and feed the AI Chatbot and the AI Email Bot.
Ticket Priority and Conversation Summaries
In Settings > ChatBot > Ticket priority, Analyze tickets reads your past tickets and the priority each one got, and proposes keywords for each level, added inactive until you switch them on. The AI Chatbot follows your active rules when it sets the priority of the tickets it opens. On any booking, the AI conversation summary turns the WhatsApp and email history into an overview, key topics and pending items, seen only by your team.
How it works
Set the rules
In Settings > ChatBot, choose a persona, add Special Rules for the situations that need a fixed answer, and connect your WhatsApp Business number and your team's Gmail.
Decide how far the AI goes
In Settings > AI / MCP > Permissions, set each area to Off, Read-only or Edit. Every area starts as Read-only, the AI never goes beyond the user's role, and the same rules cover any AI assistant you connect through the MCP connection.
Your team checks instead of typing
The chatbot answers on WhatsApp, the email bot leaves drafts in Gmail, and AI fills in bills, invoices and ID details. Your team reviews, sends and approves, and takes over any WhatsApp conversation with one switch.
